- 19 E Street AveChicopee, MA 01020, USA
- Mon-Sun: 24 Hours Open
Contents
Privacy Policy
Effective Date: January 1, 2025 Last Updated: January 1, 2025
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TEK Garage Door Repair (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information.
Information We Collect
Contact Information:
- Name
- Phone number
- Email address
- Street address
- City, state, ZIP code
Service Information:
- Type of garage door problem
- Urgency level
- Preferred service time
- Property details
- Communication preferences
Automatically Collected:
- IP address
- Browser type
- Device information
- Pages visited on our site
- Time and date of visit
How We Collect:
- Phone calls
- Contact forms
- Quote requests
- Email communications
- Website cookies
How We Use Your Information
To Provide Service:
- Connect you with garage door professionals
- Schedule service appointments
- Communicate about your service needs
- Process service requests
- Follow up on service quality
To Improve Our Service:
- Analyze customer needs
- Improve our website
- Enhance customer experience
- Train our network professionals
To Communicate:
- Respond to inquiries
- Send service confirmations
- Provide appointment reminders
- Share important updates
- Request feedback
Legal Compliance:
- Comply with laws and regulations
- Respond to legal requests
- Protect our rights and property
Information Sharing
With Service Professionals: We share your contact and service information with licensed professionals in our network to provide you with service.
We DO NOT:
- Sell your information to third parties
- Share your information for marketing purposes
- Rent or lease your contact information
- Provide your data to unrelated companies
Legal Requirements: We may disclose information if required by law, court order, or government request.
Business Transfers: If our business is sold or merged, customer information may transfer to the new owner.
Data Security
Protection Measures:
- Secure servers
- Encrypted data transmission
- Limited employee access
- Regular security audits
- Industry-standard security practices
No Guarantee: While we use reasonable security measures, no internet transmission is 100% secure. We cannot guarantee absolute security.
Cookies and Tracking
We Use Cookies For:
- Website functionality
- User preferences
- Analytics
- Performance monitoring
You Can:
- Disable cookies in your browser
- Use our site with limited functionality without cookies
- Clear cookies anytime
Third-Party Services: We may use Google Analytics and similar services to understand website usage. These services have their own privacy policies.
Your Rights
You Can:
- Request the information we have about you
- Ask us to correct inaccurate information
- Request deletion of your information
- Opt out of marketing communications
- Withdraw consent for data processing
To Exercise Rights: Contact us at:
- Phone: (413) 435-4810
- Email: [email protected]
Data Retention
How Long Do We Keep Data?
- Active customer records: Duration of service relationship plus 7 years
- Marketing contacts: Until you unsubscribe
- Website analytics: As determined by analytics provider
- Legal requirements: As required by law
Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect information from children under 13.
If we learn we’ve collected information from a child under 13, we’ll delete it promptly.
California Privacy Rights
California residents have additional rights under CCPA:
- Right to know what personal information is collected
- Right to know if information is sold or shared
- Right to opt out of sale of information
- Right to deletion
- Right to non-discrimination
We do not sell personal information.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with updated “Last Updated” date.
Continued use of our services after changes constitutes acceptance of the updated policy.